Under the supervision of the Executive Director, the Director of Operations (DO) is on-site daily and is responsible for oversight of the day-to-day operations of the Transformation Center. The DO supervises the Program Leaders of the Peer Specialist Certification Program, the Leadership Academy, WRAP Facilitation, Recovery Conversations for Providers, Empowered, R& S Initiative, Peer Facilitators, Recovery Network, and Statewide Youth Coordinator.  The DO is responsible for ensuring that all contract/grant requirements are being met, monitoring the quality and quantity of work being done, and is responsible for orientation of all new staff and volunteers.  The DO oversees the hiring/termination process, although all final hiring/termination decisions rest with the Executive Director. Requires rolling up your sleeves and a people-friendly, skill-building and inclusive approach.

ESSENTIAL RESPONSIBILITIES

• Supervision of all Program Leaders;
• Meet with each Program Leader one-on-one at least twice monthly to provide support and discuss issues specific to their programs;
• Provide support/mentoring to all Program Leaders to ensure team empowerment and cohesiveness;
• Work with Program Directors on matters related to staff retention, job descriptions, interviewing , and hiring recommendations;
• Create and implement an employee/volunteer evaluation system;
• Create and implement an orientation process for employees/volunteers;
• Create and implement an employee/volunteer grievance process;
• Create and implement an employee/volunteer termination process;
• Recruit and interview applicants for job openings within the organization in order to refer final candidates to ED for hiring;
• Ensure that all contract/grant requirements are being met including written reports;
• Monitor quality and quantity of work and take necessary steps to ensure that both remain at satisfactory levels;
• Oversee space management of Transformation Center and ensure that all staff have specified work space; and
• Other tasks as may be assigned by the ED.

QUALIFICATIONS

Education:  Certification in non-profit management or relevant degree preferred.

Experience:  Five (5) or more years experience with nonprofit organizations, personnel management, policy design and implementation, and supervision of employees.  Lived experience as a mental health consumer preferred. Experience working with diverse populations highly desirable.

Knowledge, Skills, and Abilities:

• Demonstrated and proven leadership qualities;
• Knowledge, skills, temperament and ability to train/mentor staff;
• Knowledge, skills, and ability to create and implement personnel policies;
• Strong organizational, administrative, communication, and interpersonal skills required;
• Proficient computer skills with Internet and MS Office (Outlook, Word, Excel etc.);
• Acceptance of a variety of lifestyles, behaviors, cultural, and spiritual practices.

PHYSICAL REQUIREMENTS

• Ability to frequently or occasionally lift between 10-50 lbs
• Ability to use office equipment
• Ability to drive a car

SALARY & BENEFITS

This is a full-time position requiring 40 hours per week with some flexibility in scheduling.  Salary is in low to mid-forties, range based on experience. Full-time employees are eligible for medical, dental, life insurance and vacation and sick leave after successful completion of the introductory period of ninety (90) days.

EQUAL EMPLOYMENT OPPORTUNITY

The Transformation Center provides equal opportunity for all persons seeking employment without regard to race, age, color, religion, gender, marital status, sexual orientation, military status, national origin, disability, or any other characteristic as established by law.

RESPONSES

Send Resume and Cover Letter to:
Ann Stillman – Administrative Coordinator
M-POWER & The Transformation Center
98 Magazine Street Roxbury, MA 02119
617-442-4111; ann@m-power.org

updated 12/2007